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- Referred to corporations, authorities and commissions
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BILL NUMBER:A10668
Title of bill
An act to amend the state finance law and the public authorities law, in relation to requiring the provision of telephone customer service in the Spanish language
Purpose or general idea of bill
Requires contracts awarded by the state or a public authority for telephone customer service, to provide such service in the Spanish language.
Summary of specific provisions
§139-1 is a new section that amends the state finance law stating that all contracts, with a value of one million dollars or more, made and awarded by the state or any entity thereof, any public benefit corporation or a public authority by means of telephone by a contractor or subcontractor, when such service is provided in the English language, shall require that customer service also be provided in the Spanish language.
§2881 is a new section that amends the public authorities law which states that all contracts, with a value of one million dollars or more, made and awarded by any public authority created by the state or any political subdivision providing for the provision of customer service on behalf of such public authority by means of telephone by a contractor or subcontractor, when such service is to be provided in the English language, shall require that customer service also be provided in the Spanish language.
Justification
According to the United States Census Bureau's 2006-2008 American Community Survey, it is estimated that there are more than 2.5 million people in New York State, where Spanish is the primary language spoken at home. This legislation is to ensure that any contractors or subcontractors doing business with the state provide quality customer service to English as well as Spanish speaking customers. New York State has an interest in ensuring that its contractors and subcontractors deliver the highest quality of customer service, to make government accessible to all.
Prior legislative history
A10142 of 2010.
Fiscal implications
To be determined.
Effective date
This act shall take effect on the thirtieth day after it shall have become a law.
Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.