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- Referred to commerce, economic development and small business
- Referred to commerce, economic development and small business
Companion bill
The same bill in the other chamber. A bill becomes law when one version passes both houses and the governor signs it, so either number can carry it.
Establishes an enhanced statewide business information and referral system call center
In Assembly Committee · Economic Development · Sponsor David Koon
Full text
The text isn't available here yet. Check nysenate.gov.
Sponsor's memo
Title of bill
An act to amend the economic development law, in relation to establishing an enhanced statewide business information and referral system call center
Purpose
This legislation provides for the Department of Economic Development to plan and implement, together with other economic development service providers an enhanced call center capability that includes but is not limited to operationalizing the use of a three digit easily recognized telephone number, providing extended service hours, and developing extensive referral capabilities to economic development providers and agencies involved in providing employee development services like skills training, and those agencies involved in licensing, regulation and taxation of the State's businesses.
Summary of provisions
Section one includes provisions that require the State's major economic development providers, permitting and technology service agencies to work together to develop and implement plans that will enhance and build upon the department's existing call center functions and capabilities. Also, in this section the department and any agencies involved in providing economic development services are authorized to publicize the three digit call center capabilities to the general public.
Read the full memo (695 words)
Section two includes provisions indicating the types of services that will be offered through the three digit call center which will include links as well as provide extended service hours and appropriate technical capabilities required to carry out these functions.
Section three provides for the department of economic development to work with the public service commission to assign a three digits phone number.
Section four provides for sharing information originating at the call center to enhance the services and functions of other remotely accessed economic development resources such as the New York State business development website.
Justification
Legislators, in their conversations with their business constituents hear that it is difficult to access available economic development assistance. For the State's businesses large and small to remain competitive in today's fast paced global environment they need to be able to access information rapidly and efficiently at times and from places that are convenient to those that operate businesses. This legislation is designed to match the State's services to the availability and needs of its "customer", the busy business manager or entrepreneur.
People that run businesses and particularly those that are starting or expanding their businesses are working longer hours, often during evenings and weekends. These are people on the move, highly involved in their operations and often connected to their customers, employees and suppliers by mobile phone. Because of the importance of the mobile phone in today's business environment a call center would in many circumstances be the ideal portal for business professionals to connect with the State's business development service providers. Although the State currently provides some limited assistance to businesses at their existing call center, the call center's current hours are limited and the existence of these services is not widely publicized and thus not widely known in the business community. This legislation provides for expanding the hours of operation and scope of services provides by the call center to enable businesses to face less red tape and access more services.
This legislation provides for the enhancement and expansion of scope of services improve New York State's capabilities to provide links between entrepreneurs, business owners and managers seeking business development services and the wide array of State funded agencies authorities and not-for-profits economic development providers. In addition, the State with this easily recognizable three digit number will have a tool to build on to improve its ability to market its capabilities to serve businesses within the state, entrepreneurs that wish to start a business, and those that may consider relocating businesses from other areas.
Fiscal implications
Undetermined.
Legislative history
2005-06: Passed Senate/Delivered to Assembly Economic Development Cmte. 2007: Passed Senate/Died in Assembly 2008: Passed Senate/Assembly Ways and Means Committee
Effective date
This act shall take effect on the one hundred twentieth day after is shall become a law; provided however, effective immediately, the addition, amendment and/or repeal of any rule or regulation necessary for the implementation of this act on its effective date are authorized and directed to be made and completed on or before such effective date.
Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.