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History
- Print number 7967a
- Amend (t) and recommit to corporations, authorities and commissions
- Committee discharged and committed to corporations, authorities and commissions
- Referred to energy and telecommunications
Companion bill
The same bill in the other chamber. A bill becomes law when one version passes both houses and the governor signs it, so either number can carry it.
Directs telecommunication and cable corporations to provide call center service assistance from centers located within the state
In Assembly Committee · Codes · Sponsor Marc Alessi
Full text
The text isn't available here yet. Check nysenate.gov.
Sponsor's memo
BILL NUMBER:S7967A
Title of bill
An act to amend the public service law and the general business law, in relation to telecommunications and cable call centers
Purpose
This Bill directs telecommunication corporations to provide call center service assistance from centers located within the state and such corporations' service area.
Summary of provisions
Section 1- renumbers subdivision 12 and adds a new subdivision 13 to subdivision 11 of section 65 of the public service law, as added by chapter 693 of the laws of 1985.
Section 2- shall contain the same provisions as section 1, however shall also apply to cable companies. This section also contains the effective date.
Justification
This will require telecommunication corporations which provide telephone, cable or internet service to provide call center service assistance. These call centers will utilize services located within the state in order to determine customer financial responsibility, processing requests for new or additional services, including emergency service, determining deposit required or bill rate, preparing service orders and obtaining access to businesses and residential properties. These service centers will also provide customer assistance regarding explanation of rates, regulations, policies, procedures, equipment, and common practices. The centers will investigate trouble order forms and initiate high bill investigations, handle payment and other credit arrangements such as obtaining. deposits, financial statements and payments plans referring customers to social service agencies and other assistance programs when applicable. This will provide support for the customers of telephone, cable and/or internet services with clear access to information regarding their service while supporting the service providers with resources to maintain this system through services located within the state.
Prior legislative history
05/14/08 Referred to Corporations, Authorities and Commissions
Fiscal implications
None.
Effective date
This act shall take effect on the thirtieth day after it shall have become a law.
Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.