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A3389Assembly2017-2018 SessionSame asS2938

Post Consumer Hotline Number

Official title

“Requires posting notice of the department of financial services toll free consumer's hotline telephone number”

Sponsor Felix OrtizAD-51+3 co-sponsorsAffects Finance
Status
In Senate Committee
Banks
Impact
3/10
Low
Passage
0%

Bill progress

Step 5 of 7

In Senate · Banks

What's happening

This bill requires banks in New York to post the Department of Financial Services' toll-free consumer hotline number in public areas.

Why it matters

  1. Empowers Consumers. By requiring banks to post the Department of Financial Services’ (DFS) consumer hotline, the bill makes it easier for people to get help or report problems with their bank, especially if they feel their concerns aren’t being addressed locally.

  2. Increases Bank Accountability. The visible presence of a hotline for complaints may encourage banks to improve customer service, knowing that customers have a clear, simple way to escalate issues to state regulators.

  3. Promotes Financial Transparency. Making state oversight resources more accessible helps create a fairer banking environment, particularly for vulnerable or less-informed consumers who may not otherwise know how to seek assistance or file complaints.

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Who cares

Headline styles

Post Consumer Hotline Number

Plain English, a few words. Used as the page title.

Sponsors

Primary sponsor
Felix Ortiz

Assembly Member · Assembly District 51

History

  1. Referred to banks
  2. Delivered to senate
  3. Passed assembly
  4. Ordered to third reading cal.268
  5. Returned to assembly
  6. Died in senate
  7. Referred to banks
  8. Delivered to senate
  9. Passed assembly
  10. Advanced to third reading cal.142
  11. Reported
  12. Reported referred to codes
Show 1 earlier action
  1. Referred to banks

Companion bill

The same bill in the other chamber. A bill becomes law when one version passes both houses and the governor signs it, so either number can carry it.

S2938Senate

Post Hotline in Banks

In Senate Committee · Rules · Sponsor Jesse Hamilton

Impact 3 · Low0% to pass

Full text

1 pageUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗

STATE OF NEW YORK

3389

2017-2018 Regular Sessions

IN ASSEMBLY

January 27, 2017

Introduced by M. of A. ORTIZ, WEPRIN, BLAKE -- read once and referred to the Committee on Banks

AN ACT to amend the banking law, in relation to requiring posting notice of the department of financial services toll free consumer's hotline telephone number

The People of the State of New York, represented in Senate and Assembly, do enact as follows:

Section 1. The opening paragraph of subdivision 8 of section 14-f of the banking law is designated paragraph (a) and a new paragraph (b) is added to read as follows:

(b) Where a banking institution posts in the public area of its offices the notices for information required in paragraph (a) of this subdivision, it shall also post equally conspicuous notice in such public areas and in the same manner, of the department's toll free consumer's hotline telephone number, where consumers can file complaints if a consumer is not satisfied with the services a banking institution provides.

§ 2. This act shall take effect on the one hundred twentieth day after it shall have become a law.

EXPLANATION--Matter in italics (underscored) is new; matter in brackets

[ ] is old law to be omitted.

LBD08345-01-7

Reflowed for reading: line numbers and page breaks removed. Cite the official text.

Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.