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A417Assembly2017-2018 Session

Require Business Complaint Hotlines

Official title

“Relates to requiring businesses to provide to the division of consumer protection a telephone number at which such business may be contacted for the submission of consumers complaints”

Sponsor N. Nick PerryAD-58Affects Public Safety & Consumer Affairs
Status
In Assembly Committee
Consumer Affairs And Protection
Impact
4/10
Low
Passage
0%

Bill progress

Step 2 of 7

In committee · Consumer Affairs And Protection

What's happening

This bill requires all businesses conducting electronic commerce in New York to provide a consumer complaint phone number for an online registry.

Why it matters

  1. Increases accountability for online businesses. by making it easier for consumers to contact companies directly with complaints, potentially leading to faster resolution of issues.

  2. Creates a centralized online registry of complaint phone numbers. , which can empower consumers by simplifying the process of finding the correct contact information for any business conducting e-commerce in New York.

  3. May raise compliance costs or administrative burdens. for businesses, especially smaller ones or those based out-of-state but selling to New Yorkers, as they must maintain a working consumer complaint phone line and keep their information updated.

  4. Supports government oversight and consumer protection efforts. by giving authorities a tool to monitor whether businesses are accessible and responsive to consumer grievances, possibly deterring fraudulent or negligent behavior.

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Who cares

Headline styles

Require Business Complaint Hotlines

Plain English, a few words. Used as the page title.

Sponsors

Primary sponsor
N. Nick Perry

Assembly Member · Assembly District 58

No co-sponsors yet.

History

  1. Referred to consumer affairs and protection
  2. Referred to consumer affairs and protection

Full text

1 pageUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗

STATE OF NEW YORK

417

2017-2018 Regular Sessions

IN ASSEMBLY

January 9, 2017

Introduced by M. of A. PERRY -- read once and referred to the Committee on Consumer Affairs and Protection

AN ACT to amend the executive law, in relation to establishing an online registry of businesses conducting electronic commerce in New York state

The People of the State of New York, represented in Senate and Assembly, do enact as follows:

Section 1. Paragraph (a) of subdivision 3 of section 94-a of the executive law is amended by adding a new subparagraph 16 to read as follows:

(16) require all businesses engaged in electronic commerce in New York state to provide the telephone number by which to contact such business for the submission of consumer complaints, and establish an online registry providing such telephone numbers.

§ 2. This act shall take effect immediately.

EXPLANATION--Matter in italics (underscored) is new; matter in brackets

[ ] is old law to be omitted.

LBD06329-01-7

Reflowed for reading: line numbers and page breaks removed. Cite the official text.

Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.