What's happening
This bill prohibits insurance companies from requiring or steering customers to specific automotive glass repair shops and mandates disclosure of customer choice.
Why it matters
Prevents insurance companies from steering customers toward preferred or affiliated glass repair shops, supporting greater consumer choice and limiting potential conflicts of interest.
Forbids insurers and their representatives from implying that choosing a non-affiliated glass shop will cause delays or void guarantees, reducing pressure on customers during the claims process.
Requires insurers to proactively inform policyholders, during initial contact, that they have the right to select any licensed glass shop, ensuring customers are aware of their options up front.
Mandates that if an insurer or administrator recommends a glass shop they have ownership ties to, they must also provide the names of at least one other local licensed shop, helping to ensure fair competition in the marketplace.
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Who cares
Auto insurance policyholders
The bill would require notice of their right to choose a licensed glass shop and prohibit insurers from requiring a specific provider or warning that choosing a nonparticipating shop would cause delays or a lack of guarantee.
Auto insurers
The bill would extend the ban on unsolicited repair-shop recommendations to window-glass-only claims and restrict referrals to shops under common ownership.
Third-party claims administrators and glass claims representatives
The bill would require an initial-contact choice disclosure and an additional local licensed-shop option when referring policyholders to an affiliated shop.
Independent licensed glass shops
The bill would curb insurer steering of glass claims and require an additional local shop to be named when claims representatives refer policyholders to an affiliated shop.
Headline styles
Let Drivers Pick Glass Shop
Plain English, a few words. Used as the page title.
Sponsors
No co-sponsors yet.
History
- Referred to insurance
- Referred to insurance
Full text
2 pagesUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗
STATE OF NEW YORK
8111
2017-2018 Regular Sessions
IN ASSEMBLY
May 30, 2017
Introduced by M. of A. THIELE, GRAF -- read once and referred to the Committee on Insurance
AN ACT to amend the insurance law, in relation to automotive glass work
The People of the State of New York, represented in Senate and Assembly, do enact as follows:
Section 1. Subsection (b) of section 2610 of the insurance law is amended to read as follows:
(b) In processing any such claim [(other than a claim solely involving window glass)], the insurer shall not, unless expressly requested by the insured, recommend or suggest repairs be made to such vehicle in a particular place or shop or by a particular concern.
§ 2. Section 2610 of the insurance law is amended by adding two new subsections (d) and (e) to read as follows:
(d) No insurance company doing business in this state or third-party claims administrator, agent or adjuster for such company shall:
(1) require any insured to use a specific person for the provision of automotive glass work; or
(2) state that choosing a facility other than a glass shop participating in an automotive glass work program established by such company will result in delays in or a lack of guarantee for the automotive glass work.
(e) (1) If there is any communication between a glass claims representative for an insurance company doing business in this state or a thirdparty claims administrator for such company and an insured regarding automotive glass work or automobile glass products, in the initial contact with the insured, such representative or claims administrator shall state or disclose to the insured a statement substantially similar to the following: "You have the right to choose a licensed glass shop where the damage to your motor vehicle will be repaired. If you have a preference, please let us know".
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD11951-01-7
A. 8111 2
(2) No glass claims representative for an insurance company doing business in this state or a third-party claims administrator for such company shall provide an insured with the name of, schedule an appointment for an insured with or direct an insured to, a licensed glass shop that is owned by:
(A) such company; or
(B) such claims administrator; or
(C) the same parent company as such insurance company or claims administrator, unless such representative or claims administrator provides the insured with the name of at least one additional licensed glass shop in the area where the automotive glass work is to be performed.
§ 3. This act shall take effect immediately.
Reflowed for reading: line numbers and page breaks removed. Cite the official text.
Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.