What's happening
This bill requires all travel agents doing business in New York to register with the Department of State and establishes associated regulations and penalties.
Why it matters
Creates a public registry. The bill mandates not only that travel agents register with New York's Department of State but also requires the state to maintain a searchable, publicly accessible database of registered agents. This aims to increase transparency for consumers and make it easier to verify the legitimacy of travel agents.
Sets uniform standards and oversight. By requiring travel agents to meet standards of “good character, competency, and integrity” and submitting to regular renewal and disclosure requirements, the law seeks to professionalize the industry and provide the state with tools to weed out fraudulent or incompetent operators.
Establishes clear enforcement mechanisms. The legislation introduces specific penalties (including misdemeanors and fines up to $1,000), outlines conditions for denial, suspension, or revocation of registration, and guarantees due process for accused agents through administrative hearings. This could deter bad actors and protect consumers from scams.
Defines who must register and who is exempt. The bill carefully specifies what constitutes a “travel agent” and exempts certain groups (like those arranging travel solely for a membership organization, business employees, or direct suppliers only selling their own services). This clarity helps businesses determine if they must comply and may prevent unnecessary regulatory burden on unrelated entities.
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Who cares
Headline styles
Register All Travel Agents
Plain English, a few words. Used as the page title.
Sponsors
No co-sponsors yet.
History
- Reported and committed to finance
- Referred to consumer protection
- Reported and committed to finance
- Referred to consumer protection
Full text
4 pagesUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗
STATE OF NEW YORK
5986
2017-2018 Regular Sessions
IN SENATE
May 9, 2017
Introduced by Sen. PERALTA -- read twice and ordered printed, and when printed to be committed to the Committee on Consumer Protection
AN ACT to amend the general business law and the economic development law, in relation to requiring travel agents located or doing business in this state to be registered with the department of state
The People of the State of New York, represented in Senate and Assembly, do enact as follows:
Section 1. Section 157 of the general business law is amended by adding three new subdivisions 6, 7 and 8 to read as follows:
6. "Travel agent" means any travel promoter or travel consultant having a place of business in this state or offering travel services to any person in this state. The term "travel agent" shall not include:
a. any travel promoter or travel consultant who is providing services exclusively for members in a membership organization;
b. any travel promoter or travel consultant who is providing services exclusively for employees or agents of a business entity registered with the department;
c. an employee, who in connection with the business of being the direct supplier of accommodations, also provides other local travel services that are purchased from another person or business;
d. any person engaged solely in the business of renting motor vehicles; or
e. any person, firm, corporation, limited liability company, partnership or association, or employee thereof, which only sells or offers for sale travel services that are provided by such person, firm, corporation, limited liability company, partnership or association, or any affiliate thereof.
7. "Department" means the department of state.
8. "Secretary" means the secretary of state.
§ 2. The general business law is amended by adding four new sections 157-b, 157-c, 157-d and 157-e to read as follows:
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD11452-02-7
S. 5986 2
§ 157-b. Doing business without registration prohibited. 1. No travel agent shall operate or do business in this state except as authorized by this article and without first being registered by the department.
2. The department shall provide each registered travel agent with a unique registration number. Every registered travel agent shall print his or her registration number on all business cards, and shall provide each customer with a copy of his or her registration number. Every travel agent shall conspicuously post his or her registration number at his or her place of business at a location regularly open to the public.
§ 157-c. Application for registration. 1. Application for a registration required under this article shall be in writing, under oath, and in the form prescribed by the secretary, and shall contain the following:
a. The exact name and the residence of the applicant;
b. The complete address where the business of the applicant is to be conducted;
c. If the applicant has one or more branches, subsidiaries or affiliates operating in the state, the complete address of each such place of business; and
d. The information, statement, certification and sworn affirmation required by section 3-503 of the general obligations law.
2. Upon original application for a registration to operate as a travel agent, the applicant shall pay an application fee of one hundred dollars. Upon application for renewal, the registrant shall pay a renewal processing fee of one hundred dollars.
3. Upon filing of an application for a registration, if the secretary shall be satisfied of the good character, competency and integrity of the applicant, and of the principals and officers thereof are such as to comply with the provisions of this article, he or she shall thereupon issue a registration to operate as a travel agent in accordance with the provisions of this article. The secretary shall transmit such registration to the registrant and file a copy thereof with the department. Such registration shall remain in full force and effect for a period of two years unless it is surrendered by the registrant or revoked or suspended as provided in this article. The secretary shall approve or deny every application for registration within one hundred fifty days from the filing thereof. The department shall notify the applicant of a denial of registration and the reason for such denial.
§ 157-d. Registration. 1. Each registration issued pursuant to this article shall state the address or addresses at which the business is to be conducted, state fully the name of the registrant, the expiration date of the registration and the unique registration number assigned to the registrant. A copy of such registration shall be prominently posted in each place of business of the registrant. Such registration shall not be transferable or assignable. Every registration and renewal thereof shall expire two years after the date of its issuance.
2. In the event that there shall be any change to the information submitted by the registrant to the department, the registrant shall notify the secretary in writing within ten business days.
3. A registration granted under the provisions of this article may be renewed by the department upon application therefor by the registrant, in such form as the department may prescribe, accompanied by the non-refundable renewal processing fee. No registrant shall carry on any business subject to this article during any period which may exist between the date of expiration of a registration and the renewal thereof. Every application for the renewal of a registration shall include the informa-
S. 5986 3
tion, statement, certification and sworn affirmation required by section 3-503 of the general obligations law, unless waived by the department.
4. The department shall post and make available to the public on its internet website a database searchable by each registered travel agent:
a. first or last name;
b. registration number;
c. name of business; or
d. business location, including municipality, county or zip code.
The department of economic development shall include on its website a conspicuously placed link to the department's travel agent registration database.
§ 157-e. Grounds for denial, suspension or revocation of registration. 1. The secretary shall have the power to suspend or revoke a registration or, in lieu thereof, to impose a fine not exceeding one thousand dollars payable to the department, or reprimand any registrant or deny an application for a registration or renewal thereof upon proof:
a. that the applicant or registrant has violated any of the provisions of this article or the rules and regulations promulgated pursuant thereto;
b. that the applicant or registrant has knowingly practiced fraud, deceit or misrepresentation; or
c. that the applicant or registrant has knowingly made a material misstatement in the application for or renewal of his or her registration.
2. Every registration and renewal thereof issued pursuant to this article shall remain in full force and effect for a period of two years unless the registration shall have been surrendered, revoked or suspended. The secretary shall have authority to reinstate a suspended registration or to issue a new registration to a registrant whose registration shall have been revoked if no fact or condition then exists which would have warranted the secretary in refusing originally to issue such registration under this article.
3. Whenever the secretary shall revoke or suspend a registration issued pursuant to this article, he or she shall immediately execute a written order to that effect. The secretary shall file such order in the office of the department and shall forthwith serve a copy thereof upon the registrant. Any such order may be reviewed in the manner provided by article seventy-eight of the civil practice law and rules. The use of any registration number of a registration that has been suspended or revoked shall be prohibited after such suspension or revocation.
§ 3. Section 159 of the general business law is amended by adding three new subdivisions 2-a, 5 and 6 to read as follows:
2-a. Except as otherwise provided by law, any travel agent, who shall knowingly violate the terms of section one hundred fifty-seven-b of this article, shall be guilty of a misdemeanor.
5. Notwithstanding any other provision of law to the contrary, the department, shall, before suspending or revoking a license, notify the registrant in writing that a violation of this article has occurred, and shall afford the registrant an opportunity to be heard in person or by counsel at an administrative hearing. Such notification shall be served personally or by certified mail to the registrant's last known address or in any manner authorized by the civil practice law and rules.
6. Administrative hearings held pursuant to this section shall be conducted by the office of administrative hearings of the department pursuant to part four hundred of title nineteen of the New York state codes, rules and regulations and subject to the rules provided therein.
S. 5986 4
Any notice issued pursuant to this section shall be served at least ten days prior to the date set for the administrative hearing.
§ 4. Paragraphs (d) and (e) of subdivision 3 of section 154 of the economic development law, as added by section 1 of part DD of chapter 59 of the laws of 2006, are amended and a new paragraph (f) is added to read as follows:
(d) all reports and data required to be produced and maintained by this section; [and]
(e) any other data deemed appropriate[.]; and
(f) a listing of all travel agents registered by the department of state pursuant to article ten-A of the general business law, and their corresponding registration numbers.
§ 5. This act shall take effect on the first of January next succeeding the date on which it shall have become a law; provided that, effective immediately, the department of state and the secretary of state are authorized and directed to complete any and all actions necessary to implement the provisions of article 10-A of the general business law, as amended by sections one, two and three of this act, on the effective date of this act.
Reflowed for reading: line numbers and page breaks removed. Cite the official text.
Sponsor's memo
Title of bill
An act to amend the general business law and the economic development law, in relation to requiring travel agents located or doing business in this state to be registered with the department of state
Purpose
The promotion and sale of travel is of such volume that it is in the best interest of the public that all sellers of travel in New York State be required to register with the Department of State for the purpose of safeguarding the public against fraud, false advertising and misrepresentation.
Summary of provisions
Section 1 amends Section 157 of the General Business Law by adding three new subdivisions 6, 7 and 8, which create definitions under this Act.
Read the full memo (612 words)
Section 2 of this bill adds four new sections to the General Business Law, Sections 157-b, 157-c, 157-d, and 157-e, which prohibits engaging in pertinent business activities without registration, describes applications for registration, outlines registration, and provides ground for the denial, suspension or revocation of registration, respectively.
Section 2 amends Section 159 of the General Business Law, as amended by Chapter 754 of the Laws of 1990, by outlining procedures of enforcement.
Section 3 amends paragraphs (d) and (e) of subdivision 3 of Section 154 of the Economic Development Law, as added by Section 1 of Part DD of Chapter 59 of the Laws of 2006 by making technical amendments, and requiring the maintenance of a listing of all travel consultants and travel promoters registered by the Department of State.
Section 4 sets forth the effective date.
Justification
Travel agents provide a necessary and valuable function to consumers needing assistance with planning of any type of travel or vacation plans or arrangements. Travel agents are especially useful to those who are unable to make their own travel plans or prefer not to do so. In New York, there have been businesses engaging in fraudulent travel agency activities. The common practice of such a business is to open shop and operate for a few weeks or months only to close without rendering services that have been promised and paid for. Similarly, there are travel agents who carry false credentials obtained by questionable means. These travel agents should not be able to remain in business.
This bill provides for the creation of a registry of travel agents operating or doing business in New York, those who are deemed travel promoters, travel consultants, and those otherwise in the business of selling travel. To become listed in the registry, a person or business that sells travel must go through a level of vetting by the Department of State. The intention is to provide consumers with a mechanism by which to assess if a travel agent is properly operating within New York. Using either the Department of State or the Department of Tourism website, a consumer will be able to validate that their agent is registered and in good standing.
Prior legislative history
2015-2016: S.1265 2013-2014: S.38 2011-2012: S.2791 2010: S.7944 referred to consumer protection; A.11336 referred to economic development.
Fiscal implications
Nominal; although the Department of State will be permitted to recover costs associated through enforcement through registration fees and assessed penalties.
Effective date
This act shall take effect on the first of January next succeeding the date on which it shall have become a law; provided that, effective immediately, the Department of State and the Secretary of State are authorized and directed to complete any and all actions necessary to implement the provisions of article 10-A of the general business law, as added by section one and two of this act, on the effective date of this act.
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