What's happening
This bill requires public utilities to notify regulators before closing or relocating call centers and protects employees from retaliation for reporting violations.
Why it matters
Strengthens oversight of utility call center operations. By requiring quarterly affidavits and mandatory notice and hearings before any closure or relocation, the bill increases transparency and regulatory oversight of where and how customer assistance is provided.
Expands whistleblower protections. Utility employees who reasonably believe their employer is violating call center location rules are explicitly protected from retaliation if they report or testify about such violations, encouraging a culture of accountability.
Establishes clear remedies and penalties. Employees subjected to retaliation can sue for reinstatement, lost wages, and other damages, and courts may impose civil penalties on employers acting in bad faith—providing strong deterrents against unlawful retaliation.
Mandates employee notification. Utilities must conspicuously post notices informing employees of their rights and protections under this law, aiming to ensure workers are aware of—and empowered to exercise—these new safeguards.
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Who cares
Headline styles
Protect Call Center Workers
Plain English, a few words. Used as the page title.
Sponsors
History
- Referred to corporations, authorities and commissions
- Referred to corporations, authorities and commissions
Full text
2 pagesUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗
STATE OF NEW YORK
200
2019-2020 Regular Sessions
IN ASSEMBLY (Prefiled)
January 9, 2019
Introduced by M. of A. CAHILL -- Multi-Sponsored by -- M. of A. ABBATE, ABINANTI, BENEDETTO, COLTON, CRESPO, ENGLEBRIGHT, GUNTHER, MAGNARELLI, RAIA, L. ROSENTHAL -- read once and referred to the Committee on Corporations, Authorities and Commissions
AN ACT to amend the public service law, in relation to certain call centers
The People of the State of New York, represented in Senate and Assembly, do enact as follows:
Section 1. Section 65 of the public service law is amended by adding a new subdivision 16 to read as follows:
16. (a) Every public utility under this subdivision shall provide the commissioner an affidavit, quarterly, that no call centers or other facilities providing customer assistance set forth in paragraph (a) of subdivision thirteen of this section have been closed without notice and hearing before the commission and that the utility has not relocated such customer assistance to another area of New York state or outside of New York state without notice and hearing before the commission. The affidavit shall be submitted in such form and at such times and shall contain information as the commissioner, by rule or regulation, may prescribe.
(b) An employee who performs services for and under the direction and control of a public utility or an agent acting on behalf of the employer shall not take retaliatory personnel action such as discharge, suspension, demotion, penalization or discrimination against an employee for reporting, disclosing, or testifying before, any public body conducting an investigation, hearing or inquiry into such violation of subdivision thirteen of this section.
(c) The protection against retaliatory action shall apply to any employee who in good faith reasonably believes that a utility company is
EXPLANATION--Matter in italics (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD01871-01-9
A. 200 2
in violation of subdivision thirteen of this section, based on information that the employee in good faith reasonably believes to be true.
(d) (i) An employee who has been the subject of a retaliatory personnel action in violation of this section may institute a civil action in a court of competent jurisdiction for relief within two years after the alleged retaliatory personnel action was taken. (ii) Any action authorized by this section may be brought in the county in which the alleged retaliatory personnel action occurred, in the county in which the complainant resides, or in the county in which the employer has its principal place of business.
In addition to the relief set forth in this section, the court, in its discretion, based upon a finding that the employer acted in bad faith in the retaliatory action, may assess the employer a civil penalty of an amount not to exceed ten thousand dollars, to be paid to the organized labor bargaining unit's health and welfare fund.
(e) In any action brought pursuant to this subdivision, the court may order relief as follows: (i) the reinstatement of the employee to the same position held before the retaliatory personnel action, or to an equivalent position; (ii) the reinstatement of full fringe benefits and seniority rights; (iii) the compensation for lost wages, benefits and other remuneration; and compensatory damages for economic loss; (iv) the payment by the employer of reasonable costs, disbursements, and attorney's fees; (v) an injunction to restrain the employer's continued violation of this section with respect to the employee; (vi) a civil penalty of an amount not to exceed ten thousand dollars, if the court, in its discretion, finds that the employer acted in bad faith in the retaliatory action.
(f) A court, in its discretion, may also order that reasonable attorneys' fees and court costs and disbursements be awarded to an employer if the court determines that an action brought by an employee under this section was without reasonable basis in law or in fact. The employer shall reserve the right to dismiss an employee who has acted in bad faith without reasonable basis in law or in fact, regardless of any grievance process that may be in place as a result of a collective bargaining agreement.
(g) Every employer shall inform employees of their protections, rights and obligations under this section, by posting a notice thereof. Such notices shall be posted conspicuously in easily accessible and welllighted places customarily frequented by employees and applicants for employment.
§ 2. This act shall take effect on the thirtieth day after it shall have become a law.
Reflowed for reading: line numbers and page breaks removed. Cite the official text.
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