Skip to content
A3168Assembly2019-2020 SessionSame asS4931

Require Bank Complaint Hotline Notices

Official title

“Relates to requiring posting notice of the department of financial services toll free consumer's hotline telephone number”

Sponsor Felix OrtizAD-51+2 co-sponsorsAffects Finance
Status
Assembly Floor Calendar
Impact
3/10
Low
Outcome
Companion signed

Bill progress

Signed via S4931

What's happening

This bill requires banks to post the state’s toll-free consumer complaint hotline alongside existing notices.

Why it matters

  1. Statewide reach. The requirement applies to banking institutions wherever they post the existing required notices in public office areas.

  2. Equal visibility. The Department of Financial Services hotline notice must be equally conspicuous and posted in the same manner as those notices.

  3. Complaint access. The notice would direct dissatisfied customers to a toll-free number where they can file complaints about banking services.

The daily · weekday mornings

Albany, before your first meeting.

Every bill that moved yesterday, summarized in a sentence and ranked by impact. The Albany Scorecard follows on Sundays.

Free. Unsubscribe in one click. Want alerts on specific bills? Create an account.

Who cares

  • Banking institutions

    They would need to add hotline notices alongside existing required postings in public office areas.

  • Bank customers

    They would receive visible information about where to complain when dissatisfied with banking services.

  • Department of Financial Services

    Its toll-free consumer complaint hotline would be displayed in banking offices covered by the requirement.

Headline styles

Require Bank Complaint Hotline Notices

Plain English, a few words. Used as the page title.

Sponsors

Primary sponsor
Felix Ortiz

Assembly Member · Assembly District 51

History

  1. Substituted by S4931
  2. Ordered to third reading rules cal.71
  3. Rules report cal.71
  4. Reported
  5. Reported referred to rules
  6. Reported referred to codes
  7. Referred to banks

Companion bill

The same bill in the other chamber. A bill becomes law when one version passes both houses and the governor signs it, so either number can carry it.

S4931Senate

Post Consumer Hotline Number

Signed by Governor · Sponsor James Sanders Jr.

Impact 3 · LowSigned into law

Full text

1 pageUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗

STATE OF NEW YORK

3168

2019-2020 Regular Sessions

IN ASSEMBLY

January 28, 2019

Introduced by M. of A. ORTIZ, WEPRIN, BLAKE -- read once and referred to the Committee on Banks

AN ACT to amend the banking law, in relation to requiring posting notice of the department of financial services toll free consumer's hotline telephone number

The People of the State of New York, represented in Senate and Assembly, do enact as follows:

Section 1. The opening paragraph of subdivision 8 of section 14-f of the banking law is designated paragraph (a) and a new paragraph (b) is added to read as follows:

(b) Where a banking institution posts in the public area of its offices the notices for information required in paragraph (a) of this subdivision, it shall also post equally conspicuous notice in such public areas and in the same manner, of the department's toll free consumer's hotline telephone number, where consumers can file complaints if a consumer is not satisfied with the services a banking institution provides.

§ 2. This act shall take effect on the one hundred twentieth day after it shall have become a law.

EXPLANATION--Matter in italics (underscored) is new; matter in brackets

[ ] is old law to be omitted.

LBD07264-01-9

Reflowed for reading: line numbers and page breaks removed. Cite the official text.

Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.