STATE OF NEW YORK ________________________________________________________________________ 3125 2023-2024 Regular Sessions IN ASSEMBLY February 2, 2023 ___________ Introduced by M. of A. MAGNARELLI -- read once and referred to the Committee on Corporations, Authorities and Commissions AN ACT to amend the public service law, in relation to certain call centers The People of the State of New York, represented in Senate and Assem- bly, do enact as follows: 1 Section 1. Section 65 of the public service law is amended by adding a 2 new subdivision 17 to read as follows: 3 17. (a) Every public utility under this subdivision shall provide the 4 commissioner an affidavit, quarterly, that no call centers or other 5 facilities providing customer assistance set forth in paragraph (a) of 6 subdivision thirteen of this section have been closed without notice and 7 hearing before the commission and that the utility has not relocated 8 such customer assistance to another area of New York state or outside of 9 New York state without notice and hearing before the commission. The 10 affidavit shall be submitted in such form and at such times and shall 11 contain information as the commissioner, by rule or regulation, may 12 prescribe. 13 (b) An employee who performs services for and under the direction and 14 control of a public utility or an agent acting on behalf of the employer 15 shall not take retaliatory personnel action such as discharge, suspen- 16 sion, demotion, penalization or discrimination against an employee for 17 reporting, disclosing, or testifying before, any public body conducting 18 an investigation, hearing or inquiry into such violation of subdivision 19 thirteen of this section. 20 (c) The protection against retaliatory action shall apply to any 21 employee who in good faith reasonably believes that a utility company is 22 in violation of subdivision thirteen of this section, based on informa- 23 tion that the employee in good faith reasonably believes to be true. 24 (d) (i) An employee who has been the subject of a retaliatory person- 25 nel action in violation of this section may institute a civil action in EXPLANATION--Matter in italics (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD07662-01-3

A. 3125 2 1 a court of competent jurisdiction for relief within two years after the 2 alleged retaliatory personnel action was taken. (ii) Any action author- 3 ized by this section may be brought in the county in which the alleged 4 retaliatory personnel action occurred, in the county in which the 5 complainant resides, or in the county in which the employer has its 6 principal place of business. 7 In addition to the relief set forth in this section, the court, in its 8 discretion, based upon a finding that the employer acted in bad faith in 9 the retaliatory action, may assess the employer a civil penalty of an 10 amount not to exceed ten thousand dollars, to be paid to the organized 11 labor bargaining unit's health and welfare fund. 12 (e) In any action brought pursuant to this subdivision, the court may 13 order relief as follows: (i) the reinstatement of the employee to the 14 same position held before the retaliatory personnel action, or to an 15 equivalent position; (ii) the reinstatement of full fringe benefits and 16 seniority rights; (iii) the compensation for lost wages, benefits and 17 other remuneration; and compensatory damages for economic loss; (iv) the 18 payment by the employer of reasonable costs, disbursements, and attor- 19 ney's fees; (v) an injunction to restrain the employer's continued 20 violation of this section with respect to the employee; (vi) a civil 21 penalty of an amount not to exceed ten thousand dollars, if the court, 22 in its discretion, finds that the employer acted in bad faith in the 23 retaliatory action. 24 (f) A court, in its discretion, may also order that reasonable attor- 25 neys' fees and court costs and disbursements be awarded to an employer 26 if the court determines that an action brought by an employee under this 27 section was without reasonable basis in law or in fact. The employer 28 shall reserve the right to dismiss an employee who has acted in bad 29 faith without reasonable basis in law or in fact, regardless of any 30 grievance process that may be in place as a result of a collective 31 bargaining agreement. 32 (g) Every employer shall inform employees of their protections, rights 33 and obligations under this section, by posting a notice thereof. Such 34 notices shall be posted conspicuously in easily accessible and well- 35 lighted places customarily frequented by employees and applicants for 36 employment. 37 § 2. This act shall take effect on the thirtieth day after it shall 38 have become a law.

Relates to certain call centers

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