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A19Assembly2019-2020 Session

Require Complaint Phone Numbers

Official title

“Relates to requiring businesses to provide to the division of consumer protection a telephone number at which such business may be contacted for the submission of consumers complaints”

Sponsor N. Nick PerryAD-58Affects Public Safety & Consumer Affairs
Status
In Assembly Committee
Consumer Affairs And Protection
Impact
4/10
Low
Passage
0%

Bill progress

Step 2 of 7

In committee · Consumer Affairs And Protection

What's happening

This bill requires businesses engaged in electronic commerce in New York to provide a consumer complaint phone number for an online registry.

Why it matters

  1. Improves consumer access to help. By mandating a published phone number for complaints, it makes it easier for consumers to seek redress or assistance from businesses operating online in New York, rather than having to navigate impersonal or hard-to-find digital contact options.

  2. Boosts business accountability. Companies engaging in electronic commerce will be more directly reachable and accountable for customer issues, potentially leading to improved customer service and quicker resolution of problems.

  3. Creates a centralized resource. An official online registry of contact numbers serves as a trusted, single source for consumers to find how to reach businesses, reducing confusion and the risk of scams from unofficial or fraudulent contact information.

  4. Signals regulatory oversight. The requirement signals increased state oversight of e-commerce, reflecting broader trends toward regulating the digital marketplace to protect consumer rights and interests.

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Who cares

Headline styles

Require Complaint Phone Numbers

Plain English, a few words. Used as the page title.

Sponsors

Primary sponsor
N. Nick Perry

Assembly Member · Assembly District 58

No co-sponsors yet.

History

  1. Referred to consumer affairs and protection
  2. Referred to consumer affairs and protection

Full text

1 pageUnderlined is new[Struck] is removedOfficial text on nysenate.gov ↗

STATE OF NEW YORK

19

2019-2020 Regular Sessions

IN ASSEMBLY (Prefiled)

January 9, 2019

Introduced by M. of A. PERRY -- read once and referred to the Committee on Consumer Affairs and Protection

AN ACT to amend the executive law, in relation to establishing an online registry of businesses conducting electronic commerce in New York state

The People of the State of New York, represented in Senate and Assembly, do enact as follows:

Section 1. Paragraph (a) of subdivision 3 of section 94-a of the executive law is amended by adding a new subparagraph 16 to read as follows:

(16) require all businesses engaged in electronic commerce in New York state to provide the telephone number by which to contact such business for the submission of consumer complaints, and establish an online registry providing such telephone numbers.

§ 2. This act shall take effect immediately.

EXPLANATION--Matter in italics (underscored) is new; matter in brackets

[ ] is old law to be omitted.

LBD02541-01-9

Reflowed for reading: line numbers and page breaks removed. Cite the official text.

Summaries, headlines and scores are AI-generated from the official bill text. How we score bills. Source: NYS Open Legislation.